Mackay Airport Arrivals (MKY)

Mackay Airport is a hub of most major airlines operating in Australia, such as Qantas subsidiaries QantasLink, Jetstar, and Virgin Australia. Arriving passengers of these carriers are always encouraged to check their belongings before disembarkation.

The Baggage Claim area is located at the Arrivals Hall. Signages are provided to give directions to arriving guests.

For transportation, Mackay Airport is surrounded by many transfer options, such as buses, taxis, rideshare, shuttles, and car hires.

Rental Cars at Mackay Airport

Some arriving guests at Mackay Airport opt to rent a car as it is the best solution for travel convenience within the metro or at other points of destination.

Rental Cars are always comfortable for traveling anywhere. You can choose the most comfortable car you want. You can also hire someone to drive you or desire to self-drive if you have the necessary documents and a license to operate in a foreign country.

Mackay Airport has an extensive choice of car rental options available for your convenience located at the Arrivals Hall of the airport.

For more information, visit our Car Rental Page.

Taxi Services at Mackay Airport

Taxis are one of the fastest and most convenient ways to travel anywhere if you do not have a car.

Taxi Services are available at Mackay Airport. You can find the Taxi Rank located outside the terminal. Follow the signage inside the terminal.

For more information, visit our Taxi Page.

Train Services at Mackay Airport

Trains are convenient, comfortable, sustainable, and budget-friendly for long-distance travel. This mode of transportation is also less strenuous since it gives utmost comfort and has much more legroom than other transportation.

However, Mackay Airport is not accessible by train even though Mackay has a railway station.

For the information of all arriving passengers of Mackay Airport, the nearest train station is Mackay Railway Station, about 3km from the property.

For more information, visit our Train Page.

Bus Services at Mackay Airport

Buses are one of the most frequently used modes of transportation because it is cost-friendly.

Buses are available at Mackay Airport. Translink is currently trialing a public bus service between Mackay Airport and the Central Business District.

The Translink 303 service regularly operates from the city to the airport, visiting the airport eleven times a day, Monday to Friday, and four times on a Saturday. Also, there's Greyhound Services which arrives/depart to/from Mackay CBD.

For more information, visit our Bus Page.

Hotel Shuttle Services at Mackay Airport

Hotel Shuttles are often booked after you confirm your booking accommodation. Some hotels offer free shuttle services for pick up at Mackay Airport.

Therefore, inbound guests are advised to confirm their hotel booking and shuttle transfers before their flight schedule to experience hassle-free travel.

For more information, visit our Hotel Page.

Rideshare Services at Mackay Airport

Rideshare Services are available at Mackay Airport. Rideshare operators Uber, Ola, and Shebah, provide transport from Mackay Airport. Bookings can be made via rideshare apps.

Download any rideshare app on your smartphone, and with just a few clicks from your phone, you'll have a car ready to pick you up in 3-5 minutes after your request.

The ride-sharing pick-up location is near the bus bay area at the terminal's baggage claim/arrivals end.

Parking Services at Mackay Airport

Mackay Airport has several convenient parking options for travelers planning to bring their car and leave it at the airport for short-term or long-term parking.

The airport has a covered and uncovered car park that is easy to access, safe, and convenient.

For more information, visit our Parking Page.

Other Services at Mackay Airport

Mackay Airport offers many other services for the convenience of their inbound and outbound guests. You will find ATMs, Shops, Lounges, Restaurants, an Information Desk, a Luggage and Lost Property section, and a Currency Exchange available at the airport. Free WiFi access is also provided inside the terminal.

Disabled Passengers at Mackay Airport

Mackay Airport has a Disability Access Facilitation Plan providing passengers with a disability with clear and accessible advice on how disability is managed at Mackay Airport. It aims to support a comfortable travel experience from reservation to arriving at the intended destination.

Wheelchairs are available for use and can be accessed by contacting a Mackay Airport Customer Service Officer (CSO) at +61 0434 607 658. You may arrange for the CSO to bring the wheelchair to you or collect it at the CSO office, located next to the Virgin Australia Check-In counter.

There are also dedicated accessible parking spaces that are located in a convenient location at the public car parks. These are clearly marked and are reserved for passengers with cars displaying a valid 'disability' card. An accessible pick-up & drop-off area is located at the end of the terminal within the Taxi Zone end terminal featuring a wheelchair ramp.

Two pick-up areas are provided at the front of the terminal, and several check-in counters have been modified and lowered to allow easier access for people using a wheelchair.

For additional assistance, passengers are advised to contact their airlines in advance and check their airline's policy before travel.

WiFi at Mackay Airport

Arriving passengers can enjoy 30 minutes of free WiFi access at Mackay Airport. Select 'Airport Free WiFi' in your WiFi settings and follow the prompts to get online.

Baggage Claim at Mackay Airport

The baggage Claim Area is located at the arrivals hall of the Terminal of Mackay Airport. Near the baggage, carousels are the baggage trolleys for travelers with more than one piece of luggage.

You will also find an information monitor with your flight's carousel number for your convenience.

Information Desk at Mackay Airport

Passengers needing assistance or inquiries can find the Information or Service Desk at the Departures Area of Mackay Airport.

Smoking Area at Mackay Airport

Smoking is prohibited inside the terminal or within seven meters of an entry door.

Mackay Airport has provided designated outside smoking areas located at the baggage collection end of the terminal building and in the outdoor Observation Area accessible from the Departures Lounge.

Lost and Found Section at Mackay Airport

Inbound guests are advised to check their belongings before disembarking the aircraft. However, it is inevitable for some passengers to be forgetful or lose something unknowingly.

Feel free to contact the airline for a lost or left item on the aircraft. For lost belongings in the terminal or car park area, please phone the Customer Service Officer at +61 0434 607 658. If the phone is busy or your call is out of hours, please leave a message, and someone will contact you as soon as possible.

Restrooms at Mackay Airport

Public toilets (including facilities for particular needs people) are available in the Check-In, Arrivals Hall, and Departures Lounge.

Showers are located within the Check-In toilet block.

Nursing Mother Stations at Mackay Airport

Traveling with infants can be a challenge, especially for lactating mothers. Luckily, Mackay Airport has two parenting rooms available inside the terminal. One is located in the amenities opposite the check-in area, and the other is inside the departure lounge.

Mothers can comfortably feed their infants and change their diapers and clothes inside the parenting rooms of the airport.

ATMs at Mackay Airport

Arriving passengers needing cash can withdraw at Automatic Teller Machines (ATMs) inside Mackay Airport.

There are two ATMs located in the terminal. One is at the arrivals end of the airport, adjacent to the baggage carousels. The other is located inside the departure lounge near the accessible toilets.

Currency Exchange at Mackay Airport

You can have your local currencies exchanged at Mackay Airport on your arrival or before your departure.

Crown Currency Exchange is the currency exchange agency conveniently located at Mackay Airport for all of your currency exchange needs.

Food and Beverages at Mackay Airport

Mackay Airport has several dining options. There is a cafe to have a relaxing snack and sip your coffee anytime you need to satisfy your gastronomical cravings. Restaurants and fast food are also open to serve each guest. They are all available at the pre-and post-security areas of the airport.

Shopping at Mackay Airport

If you are looking for gifts, souvenirs, or gadgets, Mackay Airport has retail stores suitable for your needs.

If you are looking for an assortment of gadgets or electronics and gadget accessories suitable for your travels, you can visit Tech2Go.

For treats, souvenirs, and gifts, you can visit Relay.

Both Tech2Go and Relay are located in the post-security area.

Pet Relief Area at Mackay Airport

Mackay Airport does not allow pets inside the terminal. Therefore, there is no pet relief area inside the terminal. Suppose you are traveling with your pet/s or need to transport your pet/s. In that case, you may contact the airline or cargo agent directly for information on transporting your pet/s.

Ticketing Service at Mackay Airport

Airports have airline ticketing services inside their facility. At Mackay Airport, you can purchase flights over the counter for Virgin and Jetstar. Look for them in the Pre-Departure area.